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In the event of severe weather or unsafe working conditions, the appointment may be rescheduled at no penalty.

We will communicate promptly to arrange a new time.

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Please ensure the vehicle is accessible at the scheduled time.

If access is delayed beyond 15 minutes, the appointment may need to be rescheduled and treated as a late cancellation.

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Failure to be present or provide access to the vehicle at the scheduled time will be considered a no-show.

No-shows will result in the loss of the deposit and may require a new deposit to rebook.

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We understand that schedules can change.

Cancellations or rescheduling requests must be made at least 24 hours in advance of your appointment.

Changes made with proper notice will have the deposit applied to a future appointment.

Cancellations made within 24 hours of the scheduled appointment will result in the forfeiture of the deposit.

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All appointments with Si02 Mobile Detailing are reserved in advance and require a deposit to secure your scheduled time.

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Services Not Covered

Clean up of bodily fluids* ($100 hazard if we do)
Seat tracks (due to not removing seats from the vehicle)
Glove compartment (unless requested and empty)
Undercarriage
Spare tire area
Removing seats from vehicle

Personal Belongings

Si02 asks that you please remove all personal belongings from the vehicle prior to your appointment. Si02 is not responsible for the loss of personal items left inside the vehicle.

Our detailers will do their best to collect all trash and any hidden personal belongings found prior to detailing. Everything we collect will be stored in a plastic bag.

Gift Cards & Vouchers

Gift cards issued by Si02 Mobile Detailing may be used toward any standard service or add-on listed online. Gift cards do not expire, are non-transferable, and cannot be redeemed for cash, credit, or refunds. They may not be combined with promotional discounts, coupons, or other offers unless explicitly stated. Si02 Mobile Detailing is not responsible for lost, stolen, or unauthorized use of gift cards.

Payment Terms

The Customer agrees to pay in full when the service is complete, unless otherwise agreed in advance in writing. Agreement to this agreement authorizes Si02 to charge the credit card on file if no cash or check payment is received. All outstanding invoices 14 or more days are subject to the late payment fee ($50) plus any outstanding balance.

Governing Law – Venue.

All disputes between you and Si02 shall be governed by Maryland state law and resolved exclusively in the state or federal courts located in Carroll County, Maryland.

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